Crisis Communication

April is National Stress Awareness Month. While looking at ways to eliminate anxiety in our daily lives, consider a major stress management strategy for your company. Once bad news comes to light -- whether it’s a lawsuit, a product defect or an executive’s personal peccadillo -- there’s no way to avert unwanted attention and ne...

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While we never wish for a catastrophe, it is unfortunately an inevitable part of business. We have all seen a company’s or public figure’s image topple in the wake of a tragedy due to poor preparation and improper handling of the situation. Think of the criticism of the response to Hurricane Katrina in 2008 or the 2010 BP Deepwater Hori...

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Companies never plan the perfect time for a crisis to emerge. Instead, crises come about when they are least expected. They can leave a company reeling, overwhelmed and sometimes in denial. If you and your company are not prepared with a plan to implement immediately, you will lose precious moments that should have been used to fix the problem soon...

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